Shipping policy

MarketPevo, operated by GUANGNIAN CHENGJING (HANGZHOU) INFORMATION TECHNOLOGY CO., LTD., aims to provide a clear and reliable shipping experience for our coastal and ocean-inspired decorations, cushions, and towels. This policy applies to purchases made at marketpevo.com. We ship to destinations supported by our checkout.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful payment confirmation. Business days are Monday through Friday, excluding public holidays observed by our fulfillment operations.

Processing may take longer during holidays or periods of high demand. If we cannot dispatch within the stated timeframe, we will notify you, provide an updated estimate where available, and offer cancellation and a full refund for the unshipped order. We will obtain your agreement to a delay where required by applicable law.

Shipping Fees

Standard shipping fees are based on the merchandise subtotal after discounts and before taxes, shipping, or import charges:

  • Orders below $39.99: $12.99 standard shipping.

  • Orders of $39.99 or more: Free standard shipping.

All amounts above are in USD. Available shipping options and applicable charges are displayed at checkout before payment.

Free standard shipping applies to the delivery of your purchase. Return shipping responsibilities are explained separately in our Return and Refund Policy.

Estimated Delivery

Standard delivery typically takes 7–15 business days after dispatch. Including processing, the total estimated delivery time is 8–18 business days after payment confirmation.

Delivery times may vary due to customs processing, carrier operations, holidays, weather, or transportation disruptions. These estimates are not guaranteed arrival dates unless we expressly agree otherwise. They do not override agreed delivery deadlines or mandatory rights regarding delayed or undelivered orders.

If you are ordering decorations or home textiles for a particular event, gift, or room refresh, please allow sufficient time for both processing and delivery. Arrival before a specific date is not guaranteed unless we expressly confirm an agreed delivery date.

Order Tracking

When tracking is available, we will email a shipping confirmation with tracking details. Tracking information may take additional time to become active.

Creating a shipping label does not necessarily mean the carrier has received your package. The estimated transit period begins when your order is dispatched.

If tracking information is unavailable, has not updated, or appears inconsistent with your delivery, contact [email protected] for assistance.

Shipping Information

Please provide accurate and complete delivery information, including the recipient’s name, street address, apartment or unit number where applicable, and the correct postal code.

If you need to correct your address, contact [email protected] immediately with your order number and the corrected information. Changes cannot be guaranteed once fulfillment is underway or after dispatch.

If an address error causes a package to be returned, we will discuss the available options with you. Any additional reshipping charge will be explained and agreed before reshipment, where legally permitted.

If we made the addressing or fulfillment error, we will cover the necessary costs to resolve it.

Delivery Problems

If your package is significantly delayed, missing, damaged, or marked as delivered but cannot be located, contact [email protected] with your order number and details of the issue.

We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where warranted or legally required. A delivery scan does not automatically settle a non-delivery claim. Handing goods to our carrier does not automatically transfer responsibility for non-delivery to you.

For damaged items, photographs of the product and packaging can help us assess the issue. If photographs are unavailable, contact us to discuss another way to assess the damage.

Retain the item and packaging where reasonably possible while we arrange assistance. Do not handle or use broken glass, sharp shell fragments, damaged hanging components, or other items that could be unsafe. We will provide suitable instructions if a return is necessary.

Damaged, faulty, incomplete, or incorrect items will be handled under our Return and Refund Policy, with necessary return shipping costs covered by MarketPevo. Reporting a delivery problem does not shorten any applicable statutory claim period.

Customs and Import Charges

International shipments may incur customs duties, import taxes, or clearance fees. Unless included in the price or collected at checkout, applicable import charges are the recipient’s responsibility where permitted by law.

Free standard shipping does not cover separate import charges. Customs processing may affect delivery time.

If you have questions about charges shown at checkout, contact us before placing your order. We will not collect the same import charge again when it has already been included or collected by us. If a carrier or customs authority requests payment of a charge you believe was already collected, contact us with the relevant documentation so we can investigate.

Consumer Rights

Nothing in this policy limits mandatory consumer rights. Where applicable law requires different delivery, cancellation, or refund treatment, those requirements take precedence.

Cancellations, returns, and refunds are handled in accordance with our Return and Refund Policy, subject to those rights. Our voluntary 30-day return request period begins on delivery, rather than on the order or dispatch date.

Contact Us

For shipping questions or assistance with your delivery, contact:

Store: MarketPevo

Email: [email protected]

Website: https://marketpevo.com

Company: GUANGNIAN CHENGJING (HANGZHOU) INFORMATION TECHNOLOGY CO., LTD.

Company and Return Address: ROOM 510-1, BUILDING 4, EUROPEAN AND AMERICAN FINANCIAL CITY, CANGQIAN SUBDISTRICT, YUHANG DISTRICT, HANGZHOU, ZHEJIANG, CHINA