Refund policy

MarketPevo, operated by GUANGNIAN CHENGJING (HANGZHOU) INFORMATION TECHNOLOGY CO., LTD., offers a voluntary 30-day return policy for eligible purchases at marketpevo.com. You may request a return within 30 calendar days of delivery, subject to the conditions below.

Return Eligibility

For a voluntary change-of-mind return, products should:

• Have a return request submitted within 30 calendar days of delivery.

• Be unused, clean, and in their original condition.

• Include all supplied parts, accessories, and components.

• Include the original packaging and protective inserts where reasonably possible.

• Show no damage caused by misuse, alteration, or improper handling.

Please provide your order number or another proof of purchase.

Decorative figurines, sculptures, and wall decorations should be free from stains, chips, scratches, adhesive residue, or damage caused after delivery. Wall and hanging decorations should not have been permanently installed, cut, glued, painted, or otherwise altered.

Cushions and towels should be unused and unwashed, with no stains, odors, or alterations. Opening packaging to inspect the fabric, color, or dimensions does not by itself make an item ineligible. We do not automatically exclude cushions or towels from returns solely because they are textile products.

For products sold as a set, please return all included pieces for a full change-of-mind refund. Contact us if only part of a set is faulty, damaged, or missing.

These conditions apply to our voluntary return policy. They do not limit statutory rights to inspect products or obtain remedies for faulty, damaged, incorrect, or misdescribed goods.

Requesting a Return

Before sending an item back, email [email protected] with your order number and the item you wish to return.

You may include your reason to help us assist you. A reason is not required when exercising an applicable statutory right of withdrawal.

Our Return Address:

GUANGNIAN CHENGJING (HANGZHOU) INFORMATION TECHNOLOGY CO., LTD.
ROOM 510-1, BUILDING 4, EUROPEAN AND AMERICAN FINANCIAL CITY, CANGQIAN SUBDISTRICT, YUHANG DISTRICT, HANGZHOU, ZHEJIANG, CHINA

This is both our company address and our designated product return address. Returns are sent to China and may require international shipping, depending on your location.

Please contact us first so we can identify your order and provide packing and shipping instructions. Do not use a different address printed on the original shipping label unless we specifically instruct you to do so.

For voluntary returns, please send the goods within 14 calendar days after receiving our return instructions. Contact us if you need additional time. Applicable statutory deadlines take precedence.

Package items securely, using protective materials suitable for glass, shells, delicate ornaments, and other fragile goods. Protect cushions and towels from moisture and contamination during transit. Include your order number inside the package.

Retain your shipping receipt; tracked return shipping is recommended. Contacting us first helps prevent delays or misdirected packages. Prior approval is not required where applicable law allows you to exercise a right by notifying us.

Return Shipping Costs

For change-of-mind returns, including personal preference or selecting an unsuitable size, color, or style, you are responsible for the direct return shipping costs to our return address in China, except where applicable law requires otherwise.

Return shipping costs vary according to your location, the carrier, and the package’s size and weight. International return shipping may be more expensive than domestic shipping. You may obtain a quote from your chosen carrier before sending your return.

If a product is faulty, arrives damaged, or was sent incorrectly, MarketPevo will cover the necessary return shipping costs. Contact us so we can arrange a prepaid label or another appropriate solution at no cost to you. If a prepaid label is unavailable, we will explain the reimbursement arrangements before asking you to send the item.

We do not charge restocking fees or deduct the original cost of free shipping from your refund.

Original shipping charges paid at checkout are generally non-refundable for voluntary change-of-mind returns, except where reimbursement is legally required. For returns resulting from faulty goods or our fulfillment error, we will reimburse the applicable original shipping charges.

Damaged, Faulty, or Incorrect Products

Please inspect your order after delivery and contact [email protected] as soon as you discover damage, a defect, missing components, or an incorrect item.

Provide your order number, a description of the issue, and photographs where available. If photographs are unavailable, contact us to discuss another way to assess the problem.

Keep the item and packaging where reasonably possible while we arrange assistance. Do not handle or use broken glass, sharp fragments, damaged hanging components, or other items that could be unsafe. We will not ask you to return unsafe items without suitable instructions.

Depending on the circumstances and your applicable rights, we will arrange a repair, replacement, or partial or full refund. You will not have to pay the necessary shipping costs to resolve a confirmed fault or our fulfillment error.

Natural materials such as wood, shells, and jute may vary in grain, texture, shape, or color. Decorative finishes may also have variations where described on the product page. These variations do not remove your right to a remedy if an item is faulty or materially different from its description.

The voluntary 30-day return period does not shorten any applicable legal guarantee or statutory claim period.

Refunds

For voluntary returns, we will inspect the returned goods and notify you of the outcome within 7 business days of receiving them. If a refund is declined or reduced, we will explain the reason. Any deduction will be made only where permitted by applicable law.

Approved refunds will be issued to your original payment method within 7 business days of approval, or sooner where required by applicable law. Our inspection and processing periods do not extend any mandatory refund deadline.

Refunds reflect the amount actually paid for the returned goods, including any discounts applied at purchase. Delivery charges eligible for reimbursement under this policy or applicable law will also be included.

Where applicable law requires a refund following cancellation or withdrawal, we will comply with its deadline and any rules allowing reimbursement to be withheld until goods are received or evidence of return is provided, whichever occurs first.

Your bank or payment provider may require additional time to display the refund. If it has not appeared after we confirm it has been issued, contact [email protected] for assistance.

Exchanges

For a different product, size, color, or style, contact us first to confirm availability and exchange instructions.

We will explain any price difference or shipping charge before you agree to an exchange. Change-of-mind exchanges are subject to the relevant return conditions and shipping responsibilities described in this policy.

If an exchange is unavailable, you may make an eligible return and place a new order. This does not affect any right to a replacement or another remedy for faulty or incorrect goods.

Order Cancellations

To request a cancellation, email [email protected] as soon as possible with your order number.

If your order has not shipped and we can stop fulfillment, we will cancel it and issue a full refund to your original payment method. Approved cancellation refunds will be issued within 7 business days, or sooner where required by applicable law.

If the order has already shipped, we will help you follow the applicable return process. This does not affect any statutory cancellation or withdrawal rights.

Statutory Consumer Rights

This policy applies to purchases made at marketpevo.com worldwide. Our voluntary 30-day return policy is offered in addition to mandatory consumer rights.

Nothing in this policy excludes or restricts applicable cancellation or withdrawal rights, legal guarantees, or remedies for faulty, damaged, incorrect, or misdescribed goods.

Return conditions, shipping charges, refund deductions, and processing timelines apply only to the extent permitted by applicable law. Where different requirements apply, including reimbursement of standard delivery charges or refunds based on evidence that goods have been returned, those requirements take precedence.

Where an applicable statutory withdrawal right allows inspection beyond the conditions of our voluntary policy, we will assess the return under those statutory rules. Any deduction for diminished value will be made only where legally permitted.

Discounted products follow the same return policy as other eligible products. They are not excluded solely because they were purchased at a reduced price.

Contact Us

For assistance with returns, exchanges, cancellations, or refunds, contact:

Store: MarketPevo

Email: [email protected]

Website: https://marketpevo.com

Company: GUANGNIAN CHENGJING (HANGZHOU) INFORMATION TECHNOLOGY CO., LTD.

Company and Return Address: ROOM 510-1, BUILDING 4, EUROPEAN AND AMERICAN FINANCIAL CITY, CANGQIAN SUBDISTRICT, YUHANG DISTRICT, HANGZHOU, ZHEJIANG, CHINA