Contact information
Thank you for visiting MarketPevo.
If you have questions about our coastal and ocean-inspired décor, including marine figurines, wall and hanging decorations, cushions, towels, or an existing order, we’re here to help.
You can also contact us for assistance with payments, shipping, cancellations, returns, exchanges, and refunds. Our customer service team will review your inquiry and provide assistance as soon as possible.
Customer Service
Email:
[email protected]
We normally respond to customer inquiries within 1–2 business days. Messages received during weekends or public holidays may require additional response time. Our response estimate does not extend any applicable return request period or statutory deadline.
For order inquiries, please include your order number and the email address used at checkout.
For product questions, include the product name or page link and the information you need, such as dimensions, materials, package contents, installation, or care instructions.
If an item arrives damaged, incomplete, or incorrect, describe the issue and attach photographs where available. If photographs are unavailable, contact us so we can discuss another way to assess the issue. Please avoid including unnecessary personal information in photographs or messages.
Company Information
Store Name:
MarketPevo
Company Name:
GUANGNIAN CHENGJING (HANGZHOU) INFORMATION TECHNOLOGY CO., LTD.
Company and Return Address:
ROOM 510-1, BUILDING 4, EUROPEAN AND AMERICAN FINANCIAL CITY, CANGQIAN SUBDISTRICT, YUHANG DISTRICT, HANGZHOU, ZHEJIANG, CHINA
Our company address also serves as our designated product return address. Returns are sent to China and may require international shipping, depending on your location.
Returns, Exchanges, and Refunds
If you would like to request a return, exchange, or refund, please email [email protected] with your order number and the product concerned.
Eligible change-of-mind returns may be requested within 30 calendar days of delivery, subject to our Return and Refund Policy. This voluntary return period does not limit your statutory rights regarding faulty, damaged, incorrect, or misdescribed products.
Please contact us before sending an item so we can identify your order and provide appropriate packing and shipping instructions for returns to our company address above. Do not use a different address printed on the original shipping label unless we specifically instruct you to do so.
For change-of-mind returns, you are generally responsible for the direct return shipping costs to our return address in China, except where applicable law requires otherwise. MarketPevo covers the necessary return shipping costs for faulty, damaged, or incorrectly supplied products, as explained in our Return and Refund Policy.
Contacting us before sending an item helps avoid delays and misdirected packages. Prior approval is not required where applicable law allows you to exercise a right by notifying us.
Website
Contact Summary
Store: MarketPevo
Email: [email protected]
Company: GUANGNIAN CHENGJING (HANGZHOU) INFORMATION TECHNOLOGY CO., LTD.
Company and Return Address: ROOM 510-1, BUILDING 4, EUROPEAN AND AMERICAN FINANCIAL CITY, CANGQIAN SUBDISTRICT, YUHANG DISTRICT, HANGZHOU, ZHEJIANG, CHINA
Customer Service Response: Normally within 1–2 business days.